Refund policy

This policy applies to purchases from VibingSintonia.com. Contact us at hello@vibingsintonia.com with your order number and the items concerned.

Cancelling a change-of-mind purchase

You may notify us that you wish to cancel before delivery or within 14 days after receiving your goods. For an order delivered in separate parcels, this period starts after you receive the last item. After notifying us, please send the goods back within a further 14 days.

Products fulfilled by suppliers

Vibing Sintonia works with several third-party suppliers, sourced through Syncee, who may dispatch products directly to you. Orders may arrive in separate parcels. Vibing Sintonia remains your point of contact for cancellations, returns and problems with your order. Supplier arrangements do not affect your statutory consumer rights.

Return addresses can vary by product. Contact us for the correct return address and instructions before sending anything back. Your timely cancellation notification does not depend on supplier approval. DO NOT send goods to the address on the parcel or to our business address unless we instruct you to do so.

Return postage and condition

Vibing Sintonia will cover reasonable standard return postage using a prepaid label or another arrangement agreed with you. Please package goods securely. You may inspect goods as you would in a shop. We may reduce a change-of-mind refund for loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where permitted by law.

Sealed hygiene products and other exceptions

The change-of-mind cancellation right does not apply to goods supplied sealed that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery, where the legal exception applies. This is not a blanket exclusion for beauty products. Applicable exceptions will be identified before purchase. These exceptions do not remove your rights if goods are faulty, damaged or not as described.

Faulty, damaged or incorrect items

Contact us if your goods are faulty, damaged or not as described. Include your order number and details of the problem; photographs can help where available. We will arrange an appropriate remedy in accordance with applicable consumer law and cover reasonable return costs for these goods. The change-of-mind time limits and hygiene exclusions do not limit these rights.

Refunds

For a qualifying cancellation, we will refund the returned goods and the original standard delivery charge when the whole order is cancelled. Extra charges for an upgraded delivery service are not refundable beyond the cost of standard delivery. We will issue the refund within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier, using the original payment method unless you agree otherwise. Your payment provider may take additional time to display the refund.

Your rights and contact details

Nothing in this policy limits your statutory consumer rights. Any stronger rights required by applicable law remain available.

Vibing Sintonia
Email: hello@vibingsintonia.com
Business correspondence address: Lytchett House, Lytchett Matravers, Poole, England, BH16 6FA, United Kingdom.

This business address is not automatically the return address. Please contact us for product-specific return instructions. Thank you.